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Call Routing
Configure how incoming calls are distributed to your team
Active Rules
5
Calls Routed Today
156
Avg Wait Time
12s
Missed Calls
3
Sales Team - Round Robin
Distributes calls evenly among available sales reps
(615) 555-0100
Incoming Call
Check Hours
Round Robin
Connect Agent
Voicemail
(if no answer)
(if no answer)
Team Members (4)
John Davis
Sarah Miller
Mike Thompson
Emily Chen
Support Team - Skills Based
Routes to agents based on expertise and availability
(615) 555-0102
Incoming Call
Identify Caller
Match Skills
Best Agent
Skills Required
Equipment Knowledge
Financing
Logistics
Auction Process
Auction Hotline - Direct to Event
Routes auction inquiries directly to event coordinator
(615) 555-0101
Incoming Call
Check Event
Event Coordinator
Primary Contact
1 Lisa Rodriguez (Event Mgr)
2 Sales Queue (Fallback)
After Hours - Sequential
Rings on-call staff in priority order outside business hours
After 6 PM
Incoming Call
Play Message
Try Sequence
Voicemail
Call Sequence
1 John Davis (20s)
2 Sarah Miller (20s)
3 On-Call Mobile (30s)
Main Line IVR Menu
Interactive voice menu for call categorization
All Incoming
Incoming Call
Welcome Message
IVR Options
Route to Dept
Menu Options
1 Sales
2 Support
3 Auctions
4 Accounting
0 Operator