Ctrl+K
Recording Settings
Configure call recording, storage, and AI transcription features
AI-Powered Recording Features
Automatically transcribe, summarize, and analyze call recordings
General Settings
Control how calls are recorded across your organization
Enable Call Recording
Record all incoming and outgoing calls. Recording can be overridden per phone number.
Recording Announcement
Play announcement to callers that the call may be recorded
Recording Format
Audio format and quality for saved recordings
Stereo Recording
Record each party on separate audio channels for better clarity
Pause/Resume Recording
Allow agents to pause recording during sensitive information
Storage & Retention
Manage recording storage and automatic deletion policies
Storage Used
47.3 GB of 100 GB
2,847
Total Recordings
156h
Total Duration
52.7 GB
Available
Retention Rules
Default Retention
Automatically delete recordings after this period
Starred Recordings
Override for recordings marked as important
Auction-Related
Recordings tagged with auction events
Access & Compliance
Control who can access recordings and ensure compliance
Recording Access
Who can listen to and download call recordings
Download Recordings
Allow users to download recordings to their device
Share Recordings
Allow users to share recording links with others
Audit Logging
Log all access and actions on recordings for compliance
HIPAA Compliant
PCI DSS
SOC 2 Type II
256-bit Encryption